Reply To: Easy FancyBox – Update issue

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December 28, 2016 at 12:00 am #7637

Hi Silvia, do not worry. There is no problem asking any question. That’s what this forum is for! Best wishes to you too 🙂

Yes, the zip should contain the newest version.

If you try updating a plugin by uploading the newer version zip file via Plugins >> Add new >> Upload, then WordPress will tell you the installation failed because there was already a plugin installed in the same directory. It cannot tell the difference in versions and it aborts installation. This is to protect the plugin that was installed before which might be overwritten by a completely different plugin that just happens to use the same directory name…

So what you need to do is either one of these — A or B — approaches:

A. Deactivate the current Easy FancyBox Pro (leave the normal Easy FancyBox activated!) and then uninstall the Pro extension. After that, you can install the new version via the Add new >> Upload dialog without problem. Don’t forget to re-activate the Pro extension afterwards 😉

B. Move/extract the complete easy-fancybox-pro directory from the new downloaded zip file to your local Downloads folder (or another location on your computer that you can find later). Then open an FTP program like FileZilla or your host FTP browser and upload all files from the extracted folder, overwriting the ones currently installed on your hosting space under wp-content/plugins/easy-fancybox-pro/ … no need to de/reactivate anything.

Let me know if you need a clearer explanation. Or if the arrows issue comes back!