So, you have a question or you have run into an issue with one of our plugins? First, let us say we’re sorry to hear the plugin is not performing as expected. Let’s try and fix that, shall we?

Have you looked through our public Knowledge Base or on the Premium Support Forums? You might find your question has been asked and answered before…

Depending on your situation, you have several options to get support for your particular issue.

Support optionNo licenseExpired licenseActive license
Get Free Plugin Support on WordPress.orgyesyesyes
Search and read our Knowledge Baseyesyesyes
Search and read our Public Support Forumsyesyesyes
Post on our Public Support Forumsnoyesyes
Create a Private Priority Support Ticketnonoyes
Support options

Free Plugin Support

For our free plugins, please refer to the public support forums on WordPress.org. You can either search through them (use the search field that says “Search this forum”) or with an wordpress.org account you can post (use the button “Create a new topic”) your question there. You should receive a response within a few days.

Premium Plugin Support

For premium support, you need an account and support license. If you do not have an active license, you can buy one or renew an expired one right here:

If you have a license but do not have (or have lost) your account access details, please fill out the form on https://efbpro.firelightwp.com/email-support/ with as much detail as you can, so we can link your support request to an active license.

If you have an account and license, you have these options to get support:

Public Support Forum

For our support forum, you need an account but your license may be expired.

Post you question on the appropriate premium support forum. Other users may find your question and its response helpful too.

Private Support Ticket

If you have an active license, then submit a support ticket.